Refund Policy

Effective: [EFFECTIVE DATE] · Last updated: [LAST UPDATED DATE]

DRAFT — review with an attorney. Refund terms have implications under consumer protection laws (especially in the EU/UK). Decide the actual policy that fits your business, then have it reviewed before launch.

1. Pack purchases — final sale

Once a pack is opened (a card is revealed), the purchase is non-refundable. This is because the underlying card has been assigned and removed from inventory. By clicking "Buy Pack" you acknowledge that opening the pack constitutes final acceptance of the random outcome.

2. Cancellation before opening

If you purchase a pack and contact [SUPPORT EMAIL] before opening it, we will issue a full refund. Cancellation windows close automatically when the pack is opened.

3. Defective or wrong card delivery

If we ship you the wrong card, or the card arrives physically damaged in transit (cracked case, broken seal), contact us within 7 days of delivery with photos. We will issue a replacement or full refund at our discretion.

4. Vault withdrawals

Shipping costs for vault withdrawals are non-refundable once the package is in transit.

5. Marketplace sales

Sales between users on the marketplace are final once completed. Disputes must be raised within 48 hours of delivery via [SUPPORT EMAIL].

6. Chargebacks

If you initiate a chargeback for an opened pack or completed marketplace sale, your account may be suspended pending investigation. Fraudulent chargebacks may be reported to the issuing bank and to fraud-prevention services.

7. How to request a refund

Email [SUPPORT EMAIL] with your order number. We respond within [SUPPORT RESPONSE TIME]. Approved refunds are issued to the original payment method within 5–10 business days.

8. Contact

[SUPPORT EMAIL] · [BUSINESS ADDRESS]